The hotel guests
As a front-desk hotel employee, I heard very few complaints from
our guests who are mostly local and foreign tourists. Among the few,
this incident stands out as very amusing:
"How was your stay?" I asked the first guest checking out of the hotel at the front
desk one Monday morning.
"Terrible!" he said sounding agitated. "The person next door kept on banging
on the wall and the noise kept me awake all night. I didn't get to sleep and
now, I have to down a couple of aspirins for my headache."
"I'm very sorry to hear that," I said apologizing. "Had you let us know of your
problem last night, we could have taken cared of it right away."
"Sure, you would," he said sarcastically, as he turned away after I finished to
check him out.
"How was you stay?" I asked the next guest checking out a few minutes later.
"Horrible!" he said. "I barely slept last night. The guy next door was snoring so
loud that I could not sleep. I have to bang on the wall to wake him up but every
half an hour I could hear him snore again. I have to bang on the wall a few
times to stop him from snoring."
"Oh, I'm very sorry about that. If you were staying for another night, I'm sure your
problem will not happen again and you could sleep soundly," I told him with a
sense of certainly, as I remembered the first guest who checked out ahead of